SimpleTexting updates
SimpleTexting updates
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Set up an away message to get back to customers automatically

 

New

 

 

You can now send an automated message each time someone texts you! Create an away message that sends 24/7 or just outside of your office hours. Use it to let customers know when they can expect to hear back from you, or just to inform those who text you that you don’t check your replies.

All you have to do is click on the friendly robot at the top-left corner of the Inbox.

Robot.png

Then add your message.

If you only want it to send during specific times, set your office hours:

Office hours.png

Click Save & close, and you're done!

Please note that teammates cannot create or modify away messages, only admins can. Also, away messages are specific to each number. If you have two numbers for different departments, for example, you may want to set two separate away messages.

Check out our help center for more info.