Enable desktop push notifications for incoming messages

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With push notifications, you can navigate away from SimpleTexting without worrying about missed messages. To enable them, click on your account name at the top-right corner, then click Enable notifications.

At the top of your browser toolbar, you'll receive this confirmation message. Click Allow.

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Done! Now whenever a contact sends you a message you'll be notified right away.

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By default, we'll snooze push notifications outside of regular office hours according to your time zone. If you're working outside of those hours, you can unsnooze them by hovering over your name and clicking the switch next to Notifications.

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Download detailed delivery reports about your campaigns

Have you sent a campaign then been curious about who exactly unsubscribed? Or what about which numbers were unable to receive the campaign? Well, now you can know all of this and more thanks to detailed delivery reports.

To download a report, go to the campaign you're interested in, and click the Export CSV button. The file should look something like this once you open it:

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Learn more about what each delivery status means in this step-by-step guide.

MMS autoresponders are here!

Did someone say next-level drip campaigns? 😲 You can now include photos, GIFs, audio clips, and other files directly in your autoresponders!

Unlike SMS, when you attach a file with MMS, it appears right in the message. Here's how an MMS message would appear on an iPhone, for example:

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Never set up an autoresponder before? Here's a step-by-step article and video.

We moved popular features and resources front-and-center

You may have noticed that SimpleTexting has a fresh new look. Everything you love is the same, don't worry! That said, a few things are slightly different. Here's what you should know:

To contact support, click the ? icon at the top-right corner.

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Features are grouped and in order by popularity.

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Your account settings are also at the top-right now.

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To learn more about the redesign, head to our blog.

Remove contacts and send MMS messages via Zapier

Zapier lets you connect SimpleTexting to thousands of other apps without writing any code. We've seen customers use Zapier to:

  • Send SMS messages to new Shopify customers
  • Add new Salesforce leads to a SimpleTexting list
  • Post new incoming texts from SimpleTexting to a Slack channel
  • Much, much more

Pretty powerful stuff! Now you send MMS message and remove contacts through Zapier, too. 📸 Imagine the possibilities! You could automatically:

  • Send a confirmation message with a photo to people who complete your Google form
  • Remove customers who canceled their Shopify orders form your SimpleTexting list
  • Follow-up via MMS with LinkedIn leads

And those are just a few ideas. Click here to learn how to integrate SimpleTexting and Zapier.

Send a different message the second time someone texts in your keyword

If someone texts in your keyword a second time (or third, fourth, etc.), you can now send them a different message than you did the first! Of course, if you'd rather just resend the confirmation message, you can do that too.

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Never used a keyword before? Learn how to create one.

Our biggest update yet: the business texting inbox

Today we added several highly requested features to the Inbox. We cover them all in this blog post. Here's an overview. You can now:

  • Attach files and send them as download links
  • Include emojis in your messages
  • Resolve and snooze conversations
  • Schedule replies to send at a specific date or time

Want us to walk you through these features? Follow along in this 2-minute video! 😀

In addition to the features above, you now have more control over what messages appear in your Inbox. At the top right-hand corner you'll see three dots. Click them to open up your display options.

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From there, you can decide whether you want to see all messages, hide when subscribers reply "STOP", or mark read conversations as resolved. You can also choose to clean up your Inbox by marking all conversations as resolved.

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Pause your account without losing your keywords

Some people only need SimpleTexting for certain seasons. We get it. That's why we offer the ability to pause your account for a couple of months. And now, when you do, you can rest easy knowing your keywords will be waiting for you when you get back. 😊

Never set up a keyword before? Watch a step-by-step video here.

Add delivery windows to autoresponders

You now have more control over when contacts receive your autoresponders!

For example, if someone joins your list at midnight and you have a message set to go out after a 24-hour delay, you can set a window so that they won't receive your message at midnight.

Instead, they'll get it at the next available time.

To add a delivery window, just check the box beneath your autoresponder. Screen Shot 2019-08-14 at 4.23.38 PM.png

Learn more about setting up autoresponders.

Large segments can now be exported

Our users with large lists found a bug preventing them from exporting segments with over 50,000 contacts. It's fixed now!

Learn more about creating segments.