SimpleTexting updates simpletexting.com

New

Our newest feature release allows account admins to monitor messages by team member. You can get a better understanding of the volume and type of messages being sent, and the response rate of different team members.

With extra insights into performance, you can adjust your SMS marketing strategy according to what is and isn’t performing well, and increase customer satisfaction by following those with high engagement rates.

You can now:

• Gain insights on a team member within a specific timeframe. Just select the person and pick the start and end dates for the data.

• Pick whose insights you see. Choose whether to see information from all of your team members or just a few individual teammates.

• Track important metrics. The team performance report allows you to see data such as messages sent and received, conversations opened and closed, and conversations initiated.

Check out our help center for more information on this new feature.

Improvement

We're excited to announce that you can now send campaigns from secondary numbers and set up autoresponders. 🎉

If you want this feature, just email support@simpletexting.net letting us know you're interested and we'll enable it for your account.

You can learn more about adding multiple numbers to your account here.

New

SimpleTexting now offers a flexible—and easy—way to send a recurring text message.

• You can send your recurring campaign daily or you can adjust to send every 2,3,4,5 days, and so on.
• You can also set it to send on a weekly or monthly basis.
• If you have a set period you need your campaign to send for, you can select a specific end date for the messages to stop sending.

Head to our help center to learn more about creating your first recurring campaign.

New

When inviting team members to your account, you can now assign multiple people the role of manager.

A refresher on the difference between roles:

• Account owners have access to billing and notifications. Each account can only have one owner.
• Managers have complete access to your account except for billing and notifications. You can think of managers as account admins.
• Members cannot see the account owner’s actions, delete themselves, nor change their role.

Head to our help center to learn how to add a team member.

New

You now have more flexibility when it comes to syncing your Mailchimp and SimpleTexting contacts. Sync an entire Mailchimp audience or just a specific tag! Follow along with these step-by-step instructions on how to connect SimpleTexting to Mailchimp.

New

You can now send an automated message each time someone texts you! Create an away message that sends 24/7 or just outside of your office hours. Use it to let customers know when they can expect to hear back from you, or just to inform those who text you that you don’t check your replies.

All you have to do is click on the friendly robot at the top-left corner of the Inbox.

Then add your message.

If you only want it to send during specific times, set your office hours:

Click Save & close, and you're done!

Please note that teammates cannot create or modify away messages, only admins can. Also, away messages are specific to each number. If you have two numbers for different departments, for example, you may want to set two separate away messages.

Check out our help center for more info.

New

We know how important it is to make sure the right messages get to the right department, agent, or location. That’s why we added the ability to assign conversations to teammates!

Not sure how to add a teammate? Here's a step-by-step guide.

New

You can now invite other departments, sales agents, and teammates to join you on SimpleTexting—and give each of them their own phone number! To learn how, follow along with this step-by-step video or read the full announcement on our blog.

New

You can now easily send a campaign to all of your lists with just one click.

Instead. of manually selecting each group, you can now click the “Select all” button to automatically add all of your contact lists into your “Send to” field.

New

With SimpleTexting, you can keep your current number, request access to a short code, or switch to a toll-free number. Today, we added another option: the ability to send messages from a local number with your area code.

All you have to do is go to your Settings.

Then select My number and click Change number.

Finally, select Get local number.

After that, just type in your area code and pick the number you want!

💡Note that local numbers are great for 1-on-1 texts as they can reliably send mass messages to small groups of 100 people or less, once per day. If you anticipate that you'll be sending more messages to a greater number of people per day, you may want to consider a toll-free number to better meet your needs!